Phone Appointments and Call Backs

For pediatric patients:

A parent or guardian is required to be present during the appointment.

How to prepare:

Please find a quiet, private location for your appointment where you can speak freely. For your safety and privacy, your appointment may need to be rescheduled if there are distractions or privacy concerns. Please note, you must be physically located in the province of Alberta during your phone appointment.

What to expect:

Your provider will call as close to your appointment time as possible and may be calling from a blocked or private number.

To change or cancel your appointment:

Please call the Sunridge Mall Clinic at 403-250-5066 as soon as possible if you need to reschedule or cancel your appointment. This allows us to offer your appointment time to another patient who may need it. Alternatively, you can make changes through our online patient portal (see below for more information).

Mosaic’s patient portal

TELUS Health Connect allows you to make changes to appointments, and view and respond to documents or messages shared securely by Mosaic providers.

Note: If you are accessing the portal from a phone or tablet, you will be automatically redirected to the app (or to the app store for free download). To bypass the app, you must use a web browser on a computer.

If you have a TELUS Health Connect account, login using your existing account, and add Mosaic as a clinic (proceed to Step 4 below).